Who we are
In this statement references to ‘our services’ mean rural consultancy and estate management services.
How and why do we process your personal information?
Here at Perdix we take your privacy seriously and will only use the personal information you have provided to deliver the services you have requested from us and as agreed in our Terms of Business.
From third patires
We may also receive information about you from third parties such as estate agents, accountants, banks, surveyors, medical professionals, courts, regulatory bodies and other advisors and specialists related to your engagement with us. Our clients and contacts may also provide us information about you if you are involved in a transaction or dispute with one of our clients or have a connection with them such as being a tenant or employee of a client.
From our General Website
You may choose to provide personal information to us when you register with the website e.g. to register for an event, register for information on sales and lettings properties, contact us about recruitment or ask us to contact you. You may be asked to provide certain information about yourself including your name, title, postal address, telephone number and/or email address. If you are attending an event, you may also be asked to provide information about any dietary or access requirements you may have which may reveal information about your health or religious beliefs. If you are contacting us about recruitment you may be asked to provide additional information about your employment history, salary or references.
We may also collect information automatically about your usage of our websites using Cookies and other technology (for full details of what we use see the section below on "Cookies"). To that effect, we use your IP address (a series of numbers that identifies a computer on the internet) to collect, among other things, internet traffic data and data regarding your browser type and computer. If you do not want to receive Cookies, you may reject them by using your browser settings, provided they are not necessary for delivery of our website or services to visitors (for help with how to do this see the section below on "Cookies").
Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention.
Through our work on behalf of clients
We will collect information on behalf of our clients which is required in order to carry out work on their behalf. This will be the case if you fall into any of the following categories:
How do we use this information?
We will use your information for the specific purpose(s) for which it has been provided or collected by us e.g.
- To provide information regarding the services we offer, e.g. whether we can assist you with rural consultancy and estate management services
- To contact you to introduce you to other professional advisors, relevant to your requirements
- To provide our clients with rural consultancy and estate management services including referring them to other specialist advisers
- To comply with our statutory and regulatory obligations
- To verify your identity for anti-money laundering purposes
- To protect against or identify possible fraudulent transactions
- To enforce our Terms of Business and otherwise manage our business
- To deal with your feedback, query or complaint
- To register your application for recruitment
- To book you onto a course or event
We may also use information we collect about you for marketing and event purposes e.g.
- To provide communications about us and other services we provide which may be of interest e.g sending you our newsletter or client briefing notes
- To contact you about relevant events we may undertake
We do not sell or share your personal information to marketers outside Perdix. We share your personal information within Perdix as described in this statement.
We will only process your personal information in pursuance of our legitimate interest if we receive any requests related to our services, a call back or specific marketing materials. We will use your personal information to fulfil your request. Where we need to manage your protection against or identify any possible fraudulent transactions we will do so in accordance with our legal obligation placed on us under law.
If we process any special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation, we must have a further lawful basis for the processing. This may include where you have given us your explicit consent to do so or where you have made the information public.
If you become a client of Perdix, we may use your personal information to send you newsletters, client briefing notes and invitations to events we think may be of interest to you or your business. It is within our legitimate interests as a company to use your information in this way. If you have consented to receive marketing material, you may opt out at a later date and you have the right at any time to stop us from contacting you for marketing purposes.
If you do not wish to receive any marketing material or communications after you submit or provide your details, please contact us using the details below (stating UNSUBSCRIBE in the heading of any email message) indicating you do not wish to be contacted for these marketing purposes and/or via particular forms of communication e.g. email or telephone.
If you change your mind about being contacted by us in the future or change address, or if any information that we hold about you is inaccurate or out-of-date, please let us know by: emailing: firstname.lastname@example.org or writing to Amy Morgan, Perdix Partnership Ltd. Rectory Farm, Lower Swell, Stow on the Wold, Gloucestershire, GL54 1LH or by telephone on 01608 670570.
Third Party Service Providers
We engage third party service providers to perform a variety of business operations on our behalf. We may share your personal information with them but only with the personal information they need in order to perform the services we request and we require they protect this information appropriately and not use it for any other purpose.
For example, we may rely on third party service providers to:
- Fulfil your service requests and answer your questions
- Host our IT platforms (including cloud based platforms)
- Host our website and deliver our email or other communications
- Manage payments or take other actions on your behalf
- Provide your details on public domain sites eg. Local Planning Authority websites
- If we receive your instruction to pass the sale or letting of your property to another agent
- When required by law and/or government authorities
- Protect, defend or exercise the rights and property of Perdix (including enforcing our Terms of Business)
How do we protect your information?
We have in place administrative and technical measures on our website designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information that we hold.
Where we transfer information to third parties to enable them to process it on our behalf, we ensure that the providers meet or exceed the relevant legal or regulatory requirements for transferring data to them and keeping it secure.
We will also ensure that where information is transferred to a country or international organisation outside of the UK / EEA, we will comply with the relevant legal rules governing such transfers.
Personal Information Retention Period
We keep your personal information no longer than is necessary for the purpose for which it was collected. Please contact Amy Morgan for more information.
You have certain rights in relation to your personal information, although those rights will not apply in all cases or to all information that we hold about you. For example, we may need to continue to hold and process information to establish, exercise or defend our legal rights.
You have the right to request that we:
- Provide you with a copy of the personal information we hold about you
- Update your personal information
- Delete personal information we hold
- Restrict the way in which we process your information
- Consider any valid objections to our processing of your personal information
- Provide information you have given us to a third party provider of services
We will respond to your request (including providing information on whether the rights apply in the particular circumstances) within the applicable statutory time period. If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are.
Changes to this policy
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To opt out of cookies set by Google Analytics click here.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that.
How to Contact Us
Get in touch
If you would like to get in touch to discuss this policy, the scope of this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about the use of your information, please contact us as follows:
For further information, advice or to make a complaint you can visit the Information Commissioner’s Office